Shipping and return policies for Glen Clark

Shipping Info

Shipping Info

Please note I can only offer one delivery option as part of the Bandcamp checkout system. I have therefore chosen to use the cheapest method available for your area;

Within New Zealand, this will be NZ Post delivery.

International shipping will be sent Standard Air Mail.

Please note that as these are standard, non-tracked postage methods with no insurance, I cannot locate the item once it has left my location, nor can I be responsible for the item whilst in transit.

If you are looking for a tracked postal service or one requiring a signature, please contact me after placing your order to arrange an upgrade to your service. I will check the total weight of your order and then request payment for any additional postage amount required to modify your delivery method. Payment is accepted only via PayPal to my account.

Orders are dispatched Monday to Friday excluding NZ Public Holiday periods. When all items in your cart are available to be shipped, your order will be dispatched within 3 working days of me receiving cleared payment for your order.

Expected delivery timescales –

NZ - standard NZ Post delivery service schedule.

Rest of World: International Air Mail delivery aim 7 – 14 days.

For deliveries outside of NZ, NZ Post does not consider an item lost until 28 days after the expected delivery date.

Due to customs and postal delays beyond my control please allow up to 28 days for delivery before contacting me for lost packages.

Please note that any items that are dispatched using Standard International Air Mail are not insured whilst in transit.

I cannot take responsibility for damages incurred in transit such as broken CDs. If you experience this please contact me and I will try my best to help resolve the issue.

If you experience any issues relating to lost or delayed mail items, please get in touch with me so that I can investigate further.

If as a result of customer error (for example not inputting a valid delivery address) which later causes the item to not be delivered and subsequently returned to me, I can offer to:

1) Offer to re-ship the item again following payment of the appropriate shipping charge.

2) Offer to refund the cost of the item ordered less the cost of the shipping charge and less applicable merchant processor fees.

Please note that the following options do not apply if the item/s experience damage whilst in transit.

For this reason, I strongly advise checking your delivery address after placing your order. If you suspect that the address has not been supplied to me correctly you must contact me immediately.

Return Policy

Return Policy

I do not accept returns of download products, but offer a returns policy on all physical items (e.g. vinyl, CD, merchandise).

I hope that you are completely happy with your purchase when you receive it.
However, if for any reason you are not satisfied you can return it to me, in perfect condition within 14 days of the date you received the item. I will then issue a full refund for the price you paid for the item (but not the postage and packaging).

Goods returned must be as “new” with no damage. You will be required to cover the cost of postage to return the items.

All returns must be accompanied by original invoice / receipt and a written explanation of why you are returning the goods.

Please contact me to receive the correct address details for a return.

Orders can be cancelled at any time before dispatch for a full refund.

Refunds will be given in the same form of payment you originally used to make the purchase (PayPal) within 14 days of us receiving your return.

I cannot take responsibility for damages incurred in transit such as broken CDs. If you experience this please contact me and I will try my best to help resolve the issue.